bdg89 Privacy Policy — Your Information Is Protected

1 Introduction & Scope of Application

This privacy policy ("Policy") applies to the bdg89 platform. It explains what types of personal information we collect, how that information is processed, who it may be shared with, and what your rights are.

Please read this policy carefully before using the bdg89 website. By opening an account on our platform or using our services, you are considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.

This policy applies only to users aged 21 or above, which is also a condition of bdg89's registration terms.

2 What Information We Collect

bdg89 collects personal information from various sources. A detailed breakdown by category is provided below:

2.1 — Information You Provide Directly

Information you provide yourself when you create an account or contact us:

Full name and username
Email address and mobile number
Date of birth (for age verification)
Residential address
National ID or passport details (for identity verification)
Preferred payment method details (such as bKash, Nagad, Rocket, Upay, or bank account)

2.2 — Automatically Collected Information

When you browse our website or use the app:

IP address and device type
Browser type and operating system
Pages visited and session duration
Information obtained through cookies and similar tracking technologies
Referral URL (where you came from before arriving at our site)

2.3 — Transaction and Gaming-Related Information

To manage your account activity, we collect:

Deposit and withdrawal history
Betting and gaming activity logs
Bonus and promotion usage records
Customer support communication details

3 Purpose of Using Information

We use the information we collect for the following purposes:

3.1 — Service Delivery and Operations

For account creation, verification, and management
For processing financial transactions — deposits and withdrawals
For applying bonuses and promotions
For providing customer support and technical assistance

3.2 — Security and Fraud Prevention

To complete the identity verification (KYC) process
To detect unauthorized access and fraudulent activity
To help prevent money laundering and financial crimes
To implement responsible gaming policies

3.3 — Improvement and Personalization

To improve the user experience and display relevant content
To analyze and improve platform performance
To keep you informed about relevant offers and promotions (if you have given consent)

4 Data Storage and Security

bdg89 places the highest importance on the security of your personal information. We apply industry-standard technical and procedural security measures:

4.1 — Technical Security

SSL (Secure Sockets Layer) Encryption: All data transfers between the website and server occur through encrypted connections.
Data Encryption: Sensitive information (such as passwords and payment details) is encrypted before being stored.
Firewall and Security Layers: Our servers are protected by multi-layered firewalls.
Regular Security Audits: Regular checks are conducted to identify and address system vulnerabilities.

4.2 — Data Retention Period

We retain your information only for as long as it is necessary. Even after an account is closed, some information may be kept for a defined period to meet legal obligations. Once that period ends, the information is securely deleted or anonymized.

5 Sharing Information with Third Parties

bdg89 never sells your personal information or rents it to any external party for commercial purposes. However, information may be shared in specific circumstances:

5.1 — Service Provider Partners

For specific services such as payment processing (e.g., bKash, Nagad, Rocket, Upay), technical support, or security verification, we work with trusted third parties. They may only process information for the specific purpose outlined in the contract and are required to comply with our privacy standards.

5.2 — Legal Obligations

We may provide information when required to do so under a legal order, regulatory authority directive, or financial crime prevention obligation. In such cases, only the minimum necessary information will be supplied.

5.3 — Business Transfers

In the event of a business restructuring or merger, user information may be transferred. However, the new entity will also be bound by the terms of this policy, and users will be notified in advance.

6 Cookies and Tracking Technologies

bdg89 uses cookies and similar technologies that enhance your browsing experience and ensure the proper functioning of the platform.

6.1 — Types of Cookies

Essential Cookies: Essential for the basic functioning of the platform — saving login state, session management, and so on.
Functional Cookies: For remembering your preferences and settings.
Analytics Cookies: Review website usage and help improve service quality.

6.2 — Cookie Controls

Through your browser settings, you can reject or delete non-essential cookies. Keep in mind that disabling cookies may limit some features of the platform.

7 Your Rights

As a bdg89 user, you have the following rights over your personal information:

7.1 — Right of Access

You can request a copy of the information we hold about you at any time. We will respond to your request within a reasonable timeframe.

7.2 — Right of Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. General information can be updated directly from your account settings.

7.3 — Right of Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained to meet legal obligations.

7.4 — Right to Object to Processing

You can object at any time to your information being used for marketing or promotional communications. Upon receiving your request, we will stop that processing immediately.

7.5 — Right to Data Portability

You can request to receive your information in a structured, commonly used format so that it can be transferred elsewhere if needed.

8 Protection of Minors' Information

bdg89 strictly provides services to individuals aged 21 or above. We do not knowingly collect personal information from minors.

If we find evidence that a user is under 21, we will close their account immediately and securely delete the related information. We urge parents and guardians to remain vigilant on this matter and to contact us if they have any concerns.

9 International Data Transfers

For service purposes, your information may be stored or processed on servers located abroad. In such cases, we ensure that the relevant country or entity complies with appropriate data protection standards. For international transfers, we use standard contractual clauses and other approved mechanisms that ensure the security of your information.

10 Policy Changes and Updates

bdg89 reserves the right to amend this privacy policy in light of changing needs, technological developments, or legal obligations. If any significant changes occur, we will:

Display a notice in a prominent location on the website;
Notify registered users by email;
State the updated date on this page.

Continuing to use the platform after any changes means you consent to the new policy. We therefore recommend reviewing this page regularly.

11 Responsible Gaming and Data Protection

Our privacy policy is directly tied to our responsible gaming commitment. bdg89 may use data on a user's gaming activity to identify potentially problematic gaming patterns and provide timely support. This analysis is carried out solely in the interest of the user's wellbeing and is not shared with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact Us

If you have any questions, complaints, or information requests regarding this privacy policy, please get in touch with us. Our data protection team is committed to responding to all your requests within a reasonable timeframe.